Nodal Desk Email Escalation Specialist

Roojob

Location: Pune, Maharashtra, India

Category: customer support

Salary: 250,000 - 400,000 INR /

Job Description

Handling escalated emails related to CIBIL through email and providing timely resolutions to customers.

Responsibilities

Manage escalated emails related to CIBIL through email.
Resolve issues like wrong credit data, score mismatch, and dispute status.
Provide timely resolutions to customers through effective communication skills.

Qualifications

1-6 years of experience in an Escalation Desk or similar role handling customer escalations via email.
Strong understanding of banking processes and procedures.

Perks & Benefits

Health insurance
Paid time off
Career growth opportunities

Why Join Us?

Join a dynamic team
Opportunity to work in a challenging environment
Grow your skills