Senior Customer Service Executve

Roojob

Location: Pune, Maharashtra, India

Category: Customer Support

Salary: 300,000 - 500,000 INR /

Job Description

Join our team in India as a Senior Customer Service Executive. We are looking for someone with strong customer service skills and a passion for providing exceptional experiences to customers.

Responsibilities

Manage and resolve customer inquiries and issues via phone, email, and chat.
Provide exceptional customer service by understanding customer needs.
Document customer interactions and maintain accurate records.
Collaborate with team members to improve customer service processes.
Identify trends in customer inquiries and provide feedback to management.
Train and mentor junior customer service representatives.

Qualifications

1-6 years of customer service experience.
Excellent communication skills in English.
Strong problem-solving skills.
Proficiency in using customer service software and CRM systems.
Ability to work independently and in a team.
Strong organizational skills and attention to detail.
Empathy and patience with customers.

Perks & Benefits

Competitive salary.
Career growth opportunities.
Health insurance.
Paid time off.

Why Join Us?

Join a team that values exceptional customer service.
Opportunity to make a difference in customer experiences.
Collaborative work environment.