Service Desk Manager - Quality

Roojob

Location: Indore, Madhya Pradesh, India

Category: Information Technology

Salary: 700,000 - 900,000 INR /

Job Description

Lead and manage a service desk or technical support team. Manage teams across multiple shifts or remote locations. Interpret data, identify root causes of problems, and develop effective solutions. Track and analyze key performance indicators (KPIs) to identify trends and areas for improvement. Implement process improvements and simplifications.

Responsibilities

Lead and manage service desk or technical support team
Interpret data, identify root causes of problems, and develop solutions
Track and analyze key performance indicators (KPIs)
Implement process improvements and simplifications

Qualifications

Proven experience leading service desk or technical support team
ITIL Foundation certification
Strong communication skills
Proficiency in ITIL framework, service desk software, network troubleshooting

Perks & Benefits

Competitive salary
Opportunity for growth
Health insurance
Paid time off

Why Join Us?

Opportunity to lead and manage a dynamic team
Contribute to process improvements and simplifications
Growth potential within the company