Tech Support Team Leader

Location: Mumbai, Maharashtra, India

Category: Information Technology

Salary: 30,000 - 50,000 INR /

Join our team as a Technical Support Team Lead today and thrive in a multicultural and multilingual environment while enjoying your home office.

Handle escalated issues and ensure customer satisfaction
Lead and support the customer support team
Follow established procedures to escalate issues to the appropriate internal teams and stakeholders
Maintain accurate and up-to-date records of system failures, maintenance activities, and identified bugs
Collaborate and communicate effectively with the client's internal teams to ensure smooth operations and timely issue resolution

Excellent English communication skills (at least C1 for both spoken and written)
1+ years of proven experience in Technical Support
Experience in team management
Excellent problem-solving abilities
Familiarity with analytics and reporting tools