Customer Service Operator

Roojob

Location: Bangalore, Karnataka, India

Category: Customer Service

Salary: 20,000 - 30,000 INR / monthly

Job Description

Seeking detail-oriented professionals with hands-on experience in customer service operations. Help build workflows, datasets, and simulations for large language models.

Responsibilities

Recreate workflows for ticket handling, chat/email support, refunds/returns, and knowledge base management.
Validate AI-generated outputs in customer support scenarios.
Simulate escalations, SLA tracking, and quality audits.
Provide structured annotations and datasets for LLM training.

Qualifications

Proven experience in customer service operations.
Familiarity with workflow tools.
Attention to detail and ability to spot weaknesses in AI-generated workflows.
Understanding of operational data usage for LLMs.
Excellent written English skills.

Perks & Benefits

Remote-first and flexible work environment.
Opportunity to work on cutting-edge AI projects.
Potential for contract extension based on performance.

Why Join Us?

Work with leading LLM companies.
Gain valuable experience in AI projects.
Opportunity for contract extension.