Senior Customer Support Executive

Roojob

Location: Pune, Maharashtra, India

Category: Customer Service

Salary: 300,000 - 500,000 INR /

Job Description

Join our team in India as a Senior Customer Support Executive. Ideal candidate should have strong customer service background, excellent communication skills, and passion for delivering exceptional customer experiences.

Responsibilities

Manage and resolve customer inquiries and issues
Provide exceptional customer service
Document customer interactions
Collaborate with team members
Identify trends in customer inquiries
Train and mentor junior representatives

Qualifications

1-6 years of customer service experience
Excellent communication skills in English
Strong problem-solving skills
Proficiency in using customer service software
Ability to work independently and in a team
Strong organizational skills
Empathy and patience

Perks & Benefits

Health insurance
Paid time off
Career growth opportunities

Why Join Us?

Join a supportive team
Opportunity to enhance customer service skills
Contribute to continuous improvement