Tech Lead, Global Support at Roojob - Mumbai, Maharashtra Tech Lead, Global Support - Roojob

Tech Lead, Global Support

Roojob

Location: Mumbai, Maharashtra, India

Category: Tech Support

Salary: 50,000 - 70,000 INR /

Job Description

Join Udacity's Student Ops team as a Tech Lead, Global Support to drive technical and operational excellence for global support functions.

Responsibilities

Maintain CRM configurations
Update Help Center and Knowledge Base
Optimize AI chatbot functions
Create data reports and dashboards

Qualifications

2+ years in a similar role
Knowledge of Zendesk CS software
Additional certification in training a plus

Perks & Benefits

Work from home flexibility
Flexible hours
Comprehensive medical insurance

Why Join Us?

Be part of a global organization revolutionizing talent transformation in tech
Work with experienced professionals and lifelong learners