Tech Mahindra Incident Manager at Roojob - Bangalore, Karnataka Tech Mahindra Incident Manager - Roojob

Tech Mahindra Incident Manager

Roojob

Location: Bangalore, Karnataka, India

Category: Information Technology

Salary: 800,000 - 1,200,000 INR /

Job Description

Oversee end-to-end lifecycle of incidents and problems in IT environment. Ensure timely resolution of incidents and drive root cause analysis.

Responsibilities

Lead incident management process
Coordinate with support teams
Manage major incidents
Maintain incident records
Monitor incident trends

Qualifications

Bachelors degree in Computer Science
5 years experience in IT Service Management
ITIL Foundation certification
Experience with ITSM tools

Perks & Benefits

Competitive salary
Health insurance
Paid time off

Why Join Us?

Opportunity to lead incident management
Work in a dynamic IT environment