Work From Home Telecaller

Roojob

Location: Chandigarh, Punjab, India

Category: Customer Service

Salary: 15,000 - 25,000 INR / monthly

Full-time

Job Description

Work from home telecaller job involves making and receiving calls to sell products or services, generate leads, and assist customers. Key duties include making outbound calls to potential customers, handling inbound inquiries, resolving complaints, and maintaining accurate customer records using scripts and CRM software. The role requires strong verbal communication, sales, and negotiation skills, with a minimum of a high school diploma often being a requirement.

Responsibilities

Outbound calling: Making calls to potential or existing customers to promote products, services, or special offers.
Lead generation: Identifying and qualifying sales leads through phone conversations.
Customer support: Answering questions, providing information, and resolving issues for customers.
Sales and persuasion: Persuading customers to make purchases or schedule appointments.
Call and data management: Using scripts to ensure consistent messaging, documenting call outcomes, and updating customer databases accurately.
Follow-up: Following up with leads and existing customers to ensure satisfaction and build relationships.

Qualifications

Communication: Exceptional verbal and written communication skills.
Customer service: Ability to handle inquiries, complaints, and different customer temperaments.
Sales and persuasion: Strong negotiation and closing skills.
Computer proficiency: Basic computer skills, with knowledge of CRM software and data entry being a plus.
Professionalism: Ability to follow scripts, adhere to company guidelines, and manage time effectively.
Education: A high school diploma is typically required, but higher education may be preferred or required by some companies.
Problem-solving: Ability to think on your feet to resolve customer issues.
Language skills: Strong command of the primary language spoken; knowledge of other languages can be beneficia

Perks & Benefits

Flexible work hours
Training and development opportunities
Potential for growth within the company
Performance-based incentives

Why Join Us?

Join a dynamic and growing team
Opportunity to work from the comfort of your home
Make a difference in customer satisfaction
Grow your communication and sales skills