Customer Service Representative - HVAC Process

Roojob

Location: Chennai, India

Category: Customer Service

Salary: 20,000 - 0 INR /

Full-time

Job Description

Join our HVAC Call Center Process as a Customer Service Representative. Work from home role focusing on outbound calling and appointment scheduling for US-based customers.

Responsibilities

Make outbound calls for scheduling, confirmations, and follow-ups.
Promote membership plans and special offers in a professional manner.
Conduct customer satisfaction surveys and record accurate feedback.
Maintain and update customer data, call outcomes, and appointment details in CRM tools.
Follow scripts, adhere to process standards, and maintain high-quality interactions.
Meet daily and weekly targets for calls, appointments, and enrollments.

Qualifications

Education: Graduate or above.
Experience: 1-2 years in outbound calling, customer service, or telesales preferred.
Communication: Excellent spoken English and clear, confident phone etiquette.
Tech Skills: Basic computer literacy and familiarity with CRM tools.
Work Setup: Must have a personal laptop, noise-cancelling headphones, high-speed Wi-Fi, and a quiet workspace suitable for client and team meetings.

Perks & Benefits

Full-time work-from-home opportunity.
Availability required during US hours (night shift).
No paid leaves during WFH employment (except Sunday/official holidays).
Candidates must ensure a stable internet connection and professional work setup.

Why Join Us?

Join a team of customer-driven professionals.
Work independently while helping US-based customers.
Opportunity to earn additional pay for successful appointments.