Sr. Customer Success at Roojob - Jaipur, Rajasthan Sr. Customer Success - Roojob

Sr. Customer Success

Roojob

Location: Jaipur, Rajasthan, India

Category: Customer Service

Salary: 300,000 - 500,000 INR /

Job Description

Join our members-only community focused on financial freedom and reaching the top 1% in India's financial services sector.

Responsibilities

Guide customers step-by-step to resolve issues or navigate services.
Handle inbound/outbound customer interactions via calls, email, and live chat.
Address customer feedback with empathy and professionalism.
Collaborate with cross-functional teams for timely resolutions.
Manage a high volume of contacts while maintaining quality service.

Qualifications

2+ years in customer support or related role (Semi-Voice preferred).
Excellent verbal and written communication skills.
Strong interpersonal and problem-solving abilities.
Time management and organizational skills to handle multiple queries.
Detail-oriented with a focus on quality service.

Perks & Benefits

Flexible shifts/extended hours.
Empathetic and patient approach.
Ability to multitask and prioritize effectively.
Understanding of customer service best practices.

Why Join Us?

Opportunity to empower individuals towards financial freedom.
Be part of a supportive community focused on success.
Room for growth and development in customer success.
Contribute to raising awareness in India's financial services sector.