Sr. Customer Success at Roojob - Jaipur, Rajasthan Sr. Customer Success - Roojob

Sr. Customer Success

Roojob

Location: Jaipur, Rajasthan, India

Category: Customer Service

Salary: 300,000 - 500,000 INR /


Job Description

Join our members-only community focused on financial freedom and reaching the top 1% in India's financial services sector.

Responsibilities

  • Guide customers step-by-step to resolve issues or navigate services.
  • Handle inbound/outbound customer interactions via calls, email, and live chat.
  • Address customer feedback with empathy and professionalism.
  • Collaborate with cross-functional teams for timely resolutions.
  • Manage a high volume of contacts while maintaining quality service.

Qualifications

  • 2+ years in customer support or related role (Semi-Voice preferred).
  • Excellent verbal and written communication skills.
  • Strong interpersonal and problem-solving abilities.
  • Time management and organizational skills to handle multiple queries.
  • Detail-oriented with a focus on quality service.

Perks & Benefits

  • Flexible shifts/extended hours.
  • Empathetic and patient approach.
  • Ability to multitask and prioritize effectively.
  • Understanding of customer service best practices.

Why Join Us?

  • Opportunity to empower individuals towards financial freedom.
  • Be part of a supportive community focused on success.
  • Room for growth and development in customer success.
  • Contribute to raising awareness in India's financial services sector.