Customer Service Operator at Roojob - Chennai, Tamil Nadu Customer Service Operator - Roojob

Customer Service Operator

Roojob

Location: Chennai, Tamil Nadu, India

Category: Customer Service

Salary: 20,000 - 30,000 INR /

Full-time

Job Description

Seeking detail-oriented professionals with hands-on experience in customer service operations, e-commerce, or operations management.

Responsibilities

  • Recreate workflows for ticket handling, chat/email support, refunds/returns, and knowledge base management.
  • Validate AI-generated outputs in customer support scenarios to ensure accuracy, compliance, and trustworthiness.
  • Simulate escalations, SLA tracking, and quality audits within support workflows.
  • Provide structured annotations and datasets to improve LLM training and evaluation.

Qualifications

  • Proven experience in customer service operations (ticket handling, chat/email workflows, refunds/returns, knowledge base upkeep).
  • Familiarity with workflow tools (e.g., Zendesk, Freshdesk, Salesforce Service Cloud, ServiceNow, Jira, or equivalents).
  • Strong attention to detail and ability to spot weaknesses in AI-generated workflows.
  • Understanding of how operational data is used to train and evaluate LLMs.
  • Excellent written English for creating training-quality datasets and validating AI outputs.

Perks & Benefits

  • Remote-first and flexible work environment.
  • Opportunity to work on cutting-edge AI projects with leading LLM companies.
  • Potential for contract extension based on performance and project needs.

Why Join Us?

  • Exciting opportunity to be part of a dynamic team.
  • Work on innovative projects that push the boundaries of AI.

More Jobs from Roojob

Jobs in Chennai Tamil Nadu