Senior Customer Service Representative at Roojob - Chennai, Tamil Nadu Senior Customer Service Representative - Roojob

Senior Customer Service Representative

Roojob

Location: Chennai, Tamil Nadu, India

Category: Customer Service

Salary: 300,000 - 500,000 INR /

Job Description

We are seeking a Senior Customer Service Representative to join our dynamic team in India. The ideal candidate will have 1-6 years of experience in providing exceptional customer service and will be responsible for managing customer inquiries, resolving issues, and ensuring a high level of customer satisfaction.

Responsibilities

  • Manage customer inquiries through various channels including phone, email, and chat.
  • Provide accurate, valid, and complete information to customers using the right methods/tools.
  • Handle customer complaints and resolve issues in a timely manner.
  • Maintain customer records by updating account information and documenting interactions.
  • Collaborate with team members and other departments to improve customer service processes.
  • Identify and escalate priority issues to the appropriate teams when necessary.
  • Stay up-to-date with product knowledge and company policies to ensure accurate information is provided.

Qualifications

  • 1-6 years of experience in a customer service role or related field.
  • Excellent verbal and written communication skills in English.
  • Strong problem-solving skills and ability to think critically under pressure.
  • Proficient in using customer service software and tools (e.g., CRM systems).
  • Ability to handle difficult customers and resolve conflicts effectively.
  • Strong organizational skills and attention to detail.
  • Ability to work in a fast-paced environment and meet deadlines.

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