NOC Shift Lead / Technical Shift Lead at Roojob - Mumbai, NOC Shift Lead / Technical Shift Lead - Roojob

NOC Shift Lead / Technical Shift Lead

Roojob

Location: Mumbai, India

Category: Information Technology

Salary: 500,000 - 800,000 INR /

Job Description

Oversee daily operations of the NOC during assigned shifts, ensuring proactive monitoring, incident detection, and resolution.

Responsibilities

Coordinate with internal teams for timely resolution.
Ensure accurate documentation of shift handovers.
Guide and mentor shift engineers.
Analyze incident trends and recommend preventive measures.

Qualifications

Strong understanding of Routing, Switching, and SD-WAN technologies.
Experience with ITSM platforms like ServiceNow.
Excellent communication and coordination skills.

Perks & Benefits

High-quality support to internal and external customers.
Hardware vendor coordination.

Why Join Us?

Opportunity for continuous service improvement.
Work with cutting-edge network technologies.