Technical Support Team Lead

Roojob

Location: Chennai, India

Category: Information Technology

Salary: 30,000 - 50,000 INR /

Job Description

Join our team as a Technical Support Team Lead today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Responsibilities

Handle escalated issues and ensure customer satisfaction
Lead and support the customer support team
Follow established procedures to escalate issues to the appropriate internal teams and stakeholders
Maintain accurate and up-to-date records of system failures, maintenance activities, and identified bugs
Collaborate and communicate effectively with the client's internal teams to ensure smooth operations and timely issue resolution

Qualifications

Excellent English communication skills (at least C1 for both spoken and written)
1+ years of proven experience in Technical Support
Experience in team management
Excellent problem-solving abilities
Familiarity with analytics and reporting tools

Perks & Benefits

Flexible schedule
Opportunity to work fully remotely
Inclusive international environment
Compensation in USD
Good bonuses for referring friends
Paid intensive training and probation
Work-life balance
Responsive management interested in your growth and long-lasting cooperation
Greenhouse conditions for self-development

Why Join Us?

SupportYourApp is an industry leader in premium outsourced customer support
We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience
We welcome people with various backgrounds and experiences