Technical Support (L1 Voice Support)

Roojob

Location: Mumbai, India

Category: Customer Success

Salary: 200,000 - 300,000 INR /

Job Description

Join our team as a Technical Support (L1 Voice Support) and help customers with their home network issues. Must have excellent communication skills and computer proficiency.

Responsibilities

Identifying networking home devices functions and configurations
Providing step by step instructions
Performing well in a steep learning curve
Selling support contracts

Qualifications

Excellent English communication skills
Knowledge of Windows, macOS, Android, iOS
Understanding of firewall configuration
Aptitude for troubleshooting home network issues

Perks & Benefits

Competitive salary
Career growth opportunities
Training and development programs

Why Join Us?

Join a supportive team
Make a difference in customers' lives
Opportunity to enhance technical skills