Problem Manager at Roojob - Chennai, Problem Manager - Roojob

Problem Manager

Roojob

Location: Chennai, India

Category: Service Management

Salary: 500,000 - 800,000 INR /

Job Description

Manage IT problems lifecycle within IT environment to ensure service stability and continuous improvement.

Responsibilities

Detect and log problems from incident trends and service disruptions.
Perform root cause analysis (RCA) and identify permanent solutions.
Maintain accurate records of problems and known errors.

Qualifications

5+ years experience in IT operations or service management.
Strong understanding of ITIL processes.
Experience with tools like ServiceNow or Jira Service Management.
Excellent analytical and communication skills.

Perks & Benefits

Health insurance
Paid time off
Professional development opportunities

Why Join Us?

Opportunity to work within a dynamic IT environment.
Potential for career growth and development.
Collaborative team environment.